General Services Administration Satellite Communications Equipment and Service	GSA Schedule - IT 70 GS-35F-0337P www.gsa.gov
	"We are excited about the opportunity to expand our relationship with additional federal agencies on a national and local level. This provides them all with streamlined, easy access and cost-effective pricing and order placement for their satellite communications needs." - Judith Nelson; Vice President of Business Operations, WCC

	WCC GSA Schedule - IT 70 GS-35F-0337P
	WCC proudly supports our United States governmental agencies with commercial satellite services and equipment, whether for emergency back up, asset tracking or international/remote telecommunications and data services. In conjunction with our GSA schedule, we are determined to aid each governmental entity in making the buying process as easy and simple as possible. It is recommended by the FSS to follow criteria to make a Best Value determination when placing an order. To help with your Best Value Analysis, WCC has taken each item from FAR Part 8.404 and addressed them individually, including: Special Features of the Supply or Service Required for Effective Program Trade-in Considerations Probable Life of the Item Selected Warranty Considerations Maintenance Availability Past Performance Environmental and Energy Efficiency Considerations Small Business Status                                                              Program FAR Part 8.404 (b) (2) (i) Special Features of the Supply or Service Required for Effective Program WCC is a premier Iridium Service Provider; one of only a few service providers to qualify as a Value-Added Manufacturer (VAM) and a Value-Added Reseller (VAR) - as distinguished by Iridium. This combination enables WCC to often be the first to deliver solutions by building products and systems to meet customers' demands as well as resolve equipment issues on a case-by-case basis. At WCC, customer service is our #1 priority. We assure that a live WCC employee is available anytime you call us, 24 hours a day, 7 days a week - whether you dial the short code on your Iridium handheld phone or call us on our main line. Business questions, including billing, HughesNet, channel partners and rentals, are answered during normal business hours. Technical Customer Service is available 24x7 for Iridium by WCC's Tier I Technical Support team. WCC is the only U.S based service partner to have a Service Level Agreement (SLA) with Iridium, which assures the most comprehensive and quality customer service. WCC provides all Tier I Technical Service support for customers. WCC has a service standard set with Iridium in order to escalate rare or complex situations to Iridium Tier II Technical Service promptly and effectively. The managers of Iridium and WCC Technical Service Teams conduct a monthly review to assess service effectiveness, problems, and delivery in light of current business needs and available resources. The Iridium system has a completely global coverage area, reaching 100% latitudes of the earth. The 66 active satellites circumnavigate the earth in 6 polar orbits at all times in the Iridium constellation. There are 48 spot beams per satellite. The constellation boasts 13 orbital spare satellites although life expectancy is projected to at least 2014. This system uses cross-link technology, meaning it never relies on landlines when making an Iridium-to-Iridium call. With optimal conditions (line of sight), Iridium has 99.8% call completion.
	Program FAR Part 8.404 (b) (2) (ii) Trade-in Considerations  WCC offers customers the chance to sell their used satellite equipment either for a trade-in credit or for money back via WCC's Buyback Program. After you discuss specific product details and pricing potential, WCC will gather basic equipment and customer information on a Buyback Agreement Form and have the customer ship the equipment and form for inspection and quote. Once WCC receives and examines the satellite equipment, a WCC representative will contact the customer with a price quote within 10 business days. The quoted price will be derived from the completeness of the equipment (all accessories and cables), the condition, age and the quality of the accessories with the equipment. Click here to view the list of buyback items currently available for purchase by WCC.
	Program FAR Part 8.404 (b) (2) (iii) Probable Life of the Item Selected In addition to the manufacturer's warranty, the Iridium satellite network is highly robust. There are currently 66 active satellites in polar orbits plus an additional 13 spares already in orbit. Continuous improvement in the utilization of on-board resources now has the expected life of the constellation projected through 2014.
	Program FAR Part 8.404 (b) (2) (iv) Warranty Considerations There is a one-year manufacturer's warranty on all new Iridium-based satellite communications equipment.
	Program FAR Part 8.404 (b) (2) (v) Maintenance Availability WCC will be able to provide satellite phone configuration and repair benchwork (beyond manufacturer's warranties) as required by individual users. WCC can repair or replace components on the phone down to the mainframe, including antenna, LCD, screen, skins, as well as configuration and software loading. WCC does have a returned materials authorization (RMA) process designed to offer end-users a simple and expeditious support solution for products under warranty and out of warranty. At WCC, customer service is our #1 priority. We assure that a live WCC employee is available anytime you call us, 24 hours a day, 7 days a week - whether you dial the short code on your Iridium handheld phone or call us on our main line.
	Program FAR Part 8.404 (b) (2) (vi) Past Performance Nationally, WCC has helped supply satellite communications to the U.S. Government in their efforts in Kuwait, Iraq and Afghanistan. The U.S Coast Guard, Department of Homeland Security, The Marine Corps, Border Patrol, NASA and the Environmental Protection Agency are only some of the entities that WCC has supported within the U.S. Government. WCC has directly and indirectly co-managed the Iridium satellite needs of state entities nationwide. For example, WCC has maintained Alaska's Iridium satellite needs since March 2001 and recently was awarded the State of Alaska contract to furnish the state with complete satellite telephone services and equipment. State and countywide, WCC has also won bids for Ventura County Fire Department, Orange County Sheriff/Coroner Department, City of Vallejo, California Department of Justice, Arizona Department of Emergency Management, Boulder County Sheriff's Office, Connecticut Department of Public Health, State of Delaware Division of Public Health, and the Virginia Department of Transportation. Some of our other satellite communications customers include Boeing, The Church of Latter-Day Saints, The Peace Corps, Lockheed Martin, Raytheon, Delta Airlines, American Airlines, Alaska Airlines, the Center for Disease Control, and the Bill and Melinda Gates Foundation.
	Program FAR Part 8.404 (b) (2) (vii) Environmental and Energy Efficiency Considerations All the Iridium-based satellite products feature low power consumption. There is an optional solar charger that permits the phones to be fully self-sufficient.
	Program FAR Part 8.404 (b) (5) Small Business WCC qualifies as a small business, and orders placed with WCC can aid you in being credited toward your agency's small business goals.