Send Text MessageSIM RechargePay/View Your BillTracking Login Cart: 0
Search
IndustriesHorizoniDirectThurayaIridiumInmarsatRentalsSupportGovernmentAbout WCC
 
Iridium do it your self support
We have also found that many of the questions that we receive can immediately be answered by reviewing our troubleshooting guides. Should you not find the answer to your question after looking at our online support options, please feel free to contact us.

Iridium

Contact WCC Support
WCC's phone customer care is available for purchased and rental satellite phone customers 24/7/365.

Toll Free

    1.877.223.5075
International
   
+44.1722.420.750
UAE
+971.7.244.4861
BGAN 33

Iridium Handset

    7750

General Info

    wccinfo@satcomglobal.com

Billing

    usbilling@satcomglobal.com

Support

    helpdesk@satcomglobal.com

Iridium Alerts

10/22/2010 *** New Direct Internet 3 for Windows XP, Vist, Windows 7, and Mac***

New version of Iridium Direct Internet Software now for Vista, Windows 7, and Mac with compression service to get the most speed out of your browsing up to 9.6 kbps rate.
2/23/2010 *** Important announcement regarding Iridium 9555 and ASE 9555 Docking Sation**
Users with an Iridium 9555 can now update their phone to firmware version HT10001.  This version resolves the issue with voice rerouting on the Iridium 9555 caused by HT09014 when using in a ASE 9555 Docking Station along with other minor fixes.  If you have a 9555 and an ASE 9555 Docking station please upgrade your phone to HT10001.  You can download the new firmware from this site, see below Iridium Software section.  If you have any questions please contact WCC Support.
6/18/2009  *** Important announcement regarding Iridium 9555 firmware upgrade version HT09014 ***
Users upgrading their handsets to firmware version HT09014 will be unable to use the ASE 9555 docking stations. This may be true for other manufacturers of 9555 Docking Stations as well. This firmware release erroneously routes the voice audio to the handset instead of through the interface ‘heel’ connector. Since Docking Stations interface to the handset through this connector, audio is dropped for all outgoing voice calls initiated by the Dock. This includes RJ-11 and Privacy Handset interfaces. Data calls are not affected
Iridium has already identified the problem and is working to resolve it as top priority. If you have any questions or concerns please contact WCC Support.
 Iridium Quick Links

Iridium Guides & Manuals

Iridium 9555 Iridium 9505A Iridium 9505 Iridium 9500
9555 Quick Reference Guide 9505A Quick Guide 9505 User Guide - English 9500 Quick Guide
9555 User Manual (11MB) 9505A User Guide - English 9505 User Guide -Spanish 9500 User Guide
9555 Voicemail Guide 9505A User Guide -Spanish 9500 - 9505A Voicemail Guide

9500 - 9505A Voicemail Guide

9555 How to Guide 9500 & 9505A Voicemail Guide
9555 Data Setup Guide
 
ASE 9555 Docking Station ASE ComCenter Outdoor  9501 Iridium Pager Iridium OpenPort
ASE 9555 Getting Started Insert ASE ComCenter Outdoor User Guide 9501 Pager User Guide OpenPort Install Guide
ASE 9555 Docking Station Quick Start Guide 9501 Pager Quick Reference Guide

OpenPort User Guide

ASE 9555 Dock User Guide OpenPort Install Checklist
OpenPort User Guide Supplement
OpenPort Firmware Updgrade Instructions
 
ASE 9505A Docking Station ASE ComCenter VAD Unit
9505A Docking Station Quick Start ASE ComCenter Quick Start VAD User Manual
9505A Docking Station User Manual ASE ComCenter User Manual
ASE Comcenter II Quick Start
ASE Comcenter II User Manual
 
Beam SatDOCK 9555 Beam IntelliDOCK 9555 Beam PotsDOCK 9555
Beam SatDOCK 9555 Quick Start Guide Beam IntelliDOCK 9555 Quick Start Guide Beam PotsDOCK 9555 Quick Start Guide
Beam SatDOCK 9555 Manual Beam IntelliDOCK 9555 Manual Beam PotsDOCK 9555 Manual
Iridium Software
The following software is provided for your convenience.  Note: Please do not download this software unless you have been advised to do so by WCC.
 
Iridium Data
 
  1347 N. Alma School Road, Suite 150 - Chandler, Arizona 85224
  Phone: 800.211.2575 - International +1.480.857.6656 - Fax +1.480.857.6898 		Site Map Privacy Policy